Return policy

I. Purpose and Principles

This Return Policy aims to clarify the return conditions, processes, and responsibility divisions for various products in our B2B trade, ensuring equal protection of the rights and interests of both parties. We adhere to the principles of "fairness, transparency, and efficiency," striving to safeguard client rights while maintaining good business relationships.

II. Return Conditions

Quality Issues: If products have quality issues such as material discrepancies or craftsmanship defects, and these are not caused by improper use by the client, we will accept returns without conditions.

Order Errors: If shipping errors occur due to our fault (e.g., incorrect models, specifications, or quantities), clients have the right to request returns or exchanges.

Transport Damage: If products are damaged during transportation due to the fault of the logistics company we select, and the client promptly raises objections upon receipt, we will be responsible for returns or compensation.

III. Return Process

Application and Review: Clients must submit written return applications within the agreed timeframe (e.g., within 14 working days after receipt) and provide relevant evidence (e.g., photos, inspection reports). We will complete the review within 3 working days after receiving the application and inform clients of the return address, requirements, and subsequent procedures.

Return Shipping: Clients must return the goods to the specified address according to our requirements. The cost of return shipping will be borne by the responsible party. If the return is due to our fault, we will cover the cost of return shipping and arrange for pick-up; if it is due to the client's fault, the client must bear the cost.

Inspection and Refund: After receiving the returned goods, we will complete the inspection within 7 working days. If the goods meet the return conditions and are intact, we will immediately initiate the refund process and return the payment to the client according to the agreed refund method (e.g., bank transfer, letter of credit).

IV. Special Notes

Customized Products: For products customized according to specific client needs, unless there are quality issues, returns will not be accepted. Before production, we will fully communicate and confirm with clients to ensure the accuracy of customized requirements.

Return Period: Clients must submit return applications within the agreed timeframe; otherwise, they will not be eligible for return services. The specific return period will be clearly stated in the sales contract signed by both parties.

V. Customer Service and Communication

Dedicated Customer Service: Each B2B client is assigned a dedicated customer service manager responsible for handling return applications, answering questions, and coordinating subsequent matters to ensure a smooth return process. At the same time, the customer service manager will maintain close communication with clients to understand the reasons and needs for returns and provide personalized solutions.

Continuous Improvement: We will regularly analyze and summarize return cases to continuously optimize product design, production processes, and service quality, reducing the occurrence of returns. At the same time, based on client feedback and suggestions, we will adjust the return policy to better meet client needs.